If your order goes wrong, support checks it end to end and makes it right. Most of the time with a new PRO, and with a refund when that’s the fair call
Pick the order, tell us what happened and send it. Support answers within 24 hours
Use the request number from your email or from Your requests below
Still stuck? Support answers in the chat at the bottom right, any time
Support reviews every request, usually within 24 hours. Once it’s approved, wallet refunds land within 1 business day and refunds to your payment method take 5–7 business days
Yes. If no PRO has taken your order yet, you get all of it back with no fee
We look at how much of your order your PRO completed, using the chat, their proof and what reached you in game. You pay for that part only and everything else comes back to you. If you chose to stop the order while a PRO was working on it, a cancellation fee of 1–15% of the uncompleted amount may apply. If the problem was on our side, like a late delivery or a PRO who stopped replying, there’s no fee
Yes, and it’s usually faster. Ask support in the chat and your order moves to another PRO. Everything already delivered stays yours and there’s no fee
Report a delivery problem within the 3-day warranty. Support checks what was delivered against your order, and your PRO delivers the rest or you’re refunded for it
Yes. If everything you ordered was delivered, or the warranty has ended, there’s nothing left to refund. You get the reason in a notification and an email, and you can reply with anything we missed
Cashback you spent on the order goes back to your Cashback balance. Cashback you earned from the order is taken back in proportion to what was refunded
A payment dispute can take weeks to settle. Asking here is faster: support answers within 24 hours and wallet refunds land within 1 business day