In case of conflict between this Refund Policy and our Terms of Service, the Terms of Service shall prevail.
At BoostBase.gg, we strive to ensure satisfaction with every order. Because our Platform facilitates the immediate provisioning of digital gaming services, all sales are generally considered final except where required by applicable consumer protection laws or explicitly outlined under this policy. This Refund Policy is incorporated by reference into our Terms of Service and forms an integral part of the agreement between you and the Platform operator.
If we are unable to complete your order as verified through system records and service tracking, a refund may be issued. Refund eligibility may be reduced or limited once service has started and measurable progress has been recorded.
Refund requests must be formally submitted within 14 days of the initial purchase date. Any requests made after this window are generally ineligible for review, regardless of order status or progress. This limitation does not apply where BoostBase.gg has verified that an order could not be completed due to platform-side operational limitations.
Once a service is marked as completed or delivered, it is deemed accepted by the user unless disputed within a reasonable timeframe via our support channels. Fully completed services are generally non-refundable, except where required by applicable consumer protection law.
No refunds will be issued if you change your mind after a service has been successfully delivered, if you failed to comply with requirements, or if you materially violated our Terms of Service, including fraud, abuse, or chargeback misuse.
Refund eligibility may be reduced or limited once service has started and measurable progress has been recorded. A service is officially defined as "started" the moment a PRO Player has been assigned, scheduling preparations have begun, or account access credentials have been utilized.
Service start is determined based on system logs, timestamps, and platform activity records. Time-stamped logs and backend records shall be the primary evidence in any dispute resolution process. System logs and progress records will serve as primary evidence in any chargeback or payment investigation.
If a service has been partially completed and a refund is requested for the remaining unfulfilled portion, the customer may be eligible for a partial refund for the unfulfilled portion of the service. Partial refunds are calculated based on objective evaluation of completed work, time invested, and service records.
The value of the completed portion, plus a reasonable processing and cancellation fee of up to 15% where permitted by applicable law, will be deducted from the total refund amount. Refund determinations will be based primarily on system records, service logs, and order history documentation.
All services on BoostBase.gg are digital, intangible services. By completing a purchase, you acknowledge that digital services are considered consumed once execution begins and cannot be reversed after service start.
Because gaming support, coaching, and carry execution involve real-time contractor labor and virtual progress, they leave no tangible item to return. By purchasing, you acknowledge that services are digital and non-reversible once execution begins. Services are considered consumed once execution begins, and completed upon fulfillment of the purchased service scope. We encourage users to contact support before initiating any payment dispute.
If BoostBase.gg is unable to complete your order as verified through system records and service tracking, you will receive compensation corresponding to the unfulfilled portion of the service, or an offer for equivalent Wallet Credit.
This guarantee applies only where failure to complete is verified through our internal tracking systems and is attributable to verified platform-side operational limitations, not user actions or third-party publisher enforcement.
Estimated completion times are non-binding approximations. Delays alone do not constitute grounds for a refund if the service remains in progress and reasonable efforts are being made to complete delivery.
BoostBase.gg is not liable for delays caused by publisher game updates, server maintenance, patch disruptions, anti-cheat investigations, internet outages, or any force majeure event beyond our reasonable control.
BoostBase.gg facilitates connections with independent service providers and cannot govern third-party publisher behavior. We are not responsible for actions taken by third-party game publishers, including account suspensions, rollbacks, ranking penalties, or bans imposed on your gaming account. Such events do not qualify for refunds, except where directly caused by a verified platform-side operational failure on our part.
All such risks are expressly assumed by the user as outlined in our Terms of Service.
Approved refunds will be processed to the original payment method whenever possible. Wallet Credit refunds are instant — credited to your BoostBase.gg account the same day and available immediately for future orders. This is the fastest way to receive your refund. PayPal refunds typically take 3–7 business days depending on your provider.
All amounts are in USD. BoostBase.gg is not responsible for foreign conversion variances or processing delays from international banking networks.
Refund requests must be submitted in good faith with accurate and complete information. Submitting false or misleading information to obtain a refund constitutes fraud and may result in permanent account suspension.
To open a request, contact our 24/7 Live Chat or email info@boostbasegg.com with your Order ID, registered email, and a clear description of the issue. Our team will review and respond within 24 hours.
By purchasing from BoostBase.gg, you acknowledge that you are purchasing digital, intangible services. You agree to first attempt resolution through our support team before initiating any payment dispute with your provider (e.g., PayPal).
Chargebacks will be reviewed using platform records and may be disputed with supporting evidence submitted to payment processors. We strongly encourage customers to contact our support team before initiating any payment dispute. Our team is available 24/7 to resolve any concerns directly.
We will provide all relevant evidence — including system logs, assignment records, delivery confirmations, and terms acceptance documentation — to payment processors and dispute resolution platforms in response to any chargeback filing.
In the event of a chargeback or payment dispute, BoostBase.gg reserves the right to submit comprehensive evidence to payment processors, including:
Fraudulent, abusive, or bad-faith chargebacks may result in:
Wallet Credits are issued as platform-use credits only and do not constitute stored funds or deposits. They are non-transferable, non-withdrawable, and may only be used for purchases on BoostBase.gg. Wallet Credits have no cash value outside the Platform and cannot be exchanged for cash unless required by applicable law.
Wallet Credits issued as refunds or cashback carry no expiry and are available immediately upon issuance.
BoostBase.gg reserves the right to modify this Refund Policy at any time. Continued use of the Platform following any update constitutes acceptance of the revised provisions. The effective date at the top of this page reflects the most recent update.
Customers must provide accurate account information and maintain reasonable communication during service delivery. You are responsible for:
Providing credentials belonging to another person, or credentials obtained without authorization, is strictly prohibited. BoostBase.gg shall not be responsible for any consequences arising from the use of unauthorized account credentials.
Failure to respond, provide required access, or comply with service requirements may result in delays, suspension of the order, or denial of refund eligibility. BoostBase.gg is not liable for delays or failures directly attributable to customer non-cooperation.
Yes. If your order has not been assigned to a PRO Player and no system logs or preparation records exist, you are eligible for a full refund minus a 5% processing fee.
Service will be paused during developer maintenance and resume as soon as possible. Delays caused by official patches or server downtime do not qualify for refunds while service remains in progress.
Wallet Credit refunds are instant. PayPal refunds typically take 3–7 business days depending on your provider's internal policies.
Wallet Credits are instant store credits issued through refunds, cashback (5% on completed orders), or promotions. They never expire and can be used for any future purchase on BoostBase.gg — full or partial payment.