Refund Policy

In case of conflict between this Refund Policy and our Terms of Service, the Terms of Service shall prevail.

At BoostBase.gg, we strive to ensure satisfaction with every order. Because our Platform facilitates the immediate provisioning of digital gaming services, all sales are generally considered final except where required by applicable consumer protection laws or explicitly outlined under this policy. This Refund Policy is incorporated by reference into our Terms of Service and forms an integral part of the agreement between you and the Platform operator.

If we are unable to complete your order as verified through system records and service tracking, a refund may be issued. Refund eligibility may be reduced or limited once service has started and measurable progress has been recorded.

Refund requests must be formally submitted within 14 days of the initial purchase date. Any requests made after this window are generally ineligible for review, regardless of order status or progress. This limitation does not apply where BoostBase.gg has verified that an order could not be completed due to platform-side operational limitations.

Once a service is marked as completed or delivered, it is deemed accepted by the user unless disputed within a reasonable timeframe via our support channels. Fully completed services are generally non-refundable, except where required by applicable consumer protection law.

No refunds will be issued if you change your mind after a service has been successfully delivered, if you failed to comply with requirements, or if you materially violated our Terms of Service, including fraud, abuse, or chargeback misuse.

Refund eligibility may be reduced or limited once service has started and measurable progress has been recorded. A service is officially defined as "started" the moment a PRO Player has been assigned, scheduling preparations have begun, or account access credentials have been utilized.

Service start is determined based on system logs, timestamps, and platform activity records. Time-stamped logs and backend records shall be the primary evidence in any dispute resolution process. System logs and progress records will serve as primary evidence in any chargeback or payment investigation.

If a service has been partially completed and a refund is requested for the remaining unfulfilled portion, the customer may be eligible for a partial refund for the unfulfilled portion of the service. Partial refunds are calculated based on objective evaluation of completed work, time invested, and service records.

The value of the completed portion, plus a reasonable processing and cancellation fee of up to 15% where permitted by applicable law, will be deducted from the total refund amount. Refund determinations will be based primarily on system records, service logs, and order history documentation.

All services on BoostBase.gg are digital, intangible services. By completing a purchase, you acknowledge that digital services are considered consumed once execution begins and cannot be reversed after service start.

Because gaming support, coaching, and carry execution involve real-time contractor labor and virtual progress, they leave no tangible item to return. Services are considered consumed once execution begins, and completed upon fulfillment of the purchased service scope. We encourage users to contact support before initiating any payment dispute.

If BoostBase.gg is unable to complete your order as verified through system records and service tracking, you will receive compensation corresponding to the unfulfilled portion of the service, or an offer for equivalent Wallet Credit.

This guarantee applies only where failure to complete is verified through our internal tracking systems and is attributable to verified platform-side operational limitations, not user actions or third-party publisher enforcement.

Estimated completion times are non-binding approximations. Delays alone do not constitute grounds for a refund if the service remains in progress and reasonable efforts are being made to complete delivery.

BoostBase.gg is not liable for delays caused by publisher game updates, server maintenance, patch disruptions, anti-cheat investigations, internet outages, or any force majeure event beyond our reasonable control.

BoostBase.gg facilitates connections with independent service providers and cannot govern third-party publisher behavior. We are not responsible for actions taken by third-party game publishers, including account suspensions, rollbacks, ranking penalties, or bans imposed on your gaming account. Such events do not qualify for refunds, except where directly caused by a verified platform-side operational failure on our part.

All such risks are expressly assumed by the user as outlined in our Terms of Service.

Approved refunds will be processed to the original payment method whenever possible. Wallet Credit refunds are instant — credited to your BoostBase.gg account the same day and available immediately for future orders. This is the fastest way to receive your refund. PayPal refunds typically take 3–7 business days depending on your provider.

All amounts are in USD. BoostBase.gg is not responsible for foreign conversion variances or processing delays from international banking networks.

Refund requests must be submitted in good faith with accurate and complete information. Submitting false or misleading information to obtain a refund constitutes fraud and may result in permanent account suspension.

To open a request, contact our 24/7 Live Chat or email boostbase.gg@gmail.com with your Order ID, registered email, and a clear description of the issue. Our team will review and respond within 24 hours.

By purchasing from BoostBase.gg, you acknowledge that you are purchasing digital, intangible services. You agree to first attempt resolution through our support team before initiating any payment dispute with your provider (e.g., PayPal).

Chargebacks will be reviewed using platform records and may be disputed with supporting evidence submitted to payment processors. Our team is available 24/7 to resolve any concerns directly.

We will provide all relevant evidence — including system logs, assignment records, delivery confirmations, and terms acceptance documentation — to payment processors and dispute resolution platforms in response to any chargeback filing.

In the event of a chargeback or payment dispute, BoostBase.gg reserves the right to submit comprehensive evidence to payment processors, including:

• Order history and delivery confirmations
• System logs, timestamps, and assignment records
• Customer communications and support chat logs
• Terms acceptance records and IP activity logs
• Server-side logs and third-party platform records where applicable
• Screenshot documentation and payment records

Fraudulent, abusive, or bad-faith chargebacks may result in:

• Account suspension following review, which may become permanent for repeated or verified abuse
• Cancellation of active orders subject to applicable law and any refund rights outlined in this Refund Policy
• Forfeiture of associated Wallet Credits
• Submission of evidence to payment processors to dispute the chargeback
• Restriction from future platform access

Wallet Credits are issued as platform-use credits only and do not constitute stored funds, deposits, or any form of regulated financial instrument. They are account-bound and carry no monetary value outside of BoostBase.gg.

• How refunds reach your Wallet: Approved refunds are credited to your Wallet instantly upon confirmation — no waiting period applies to Wallet Credit refunds.
• Usage at checkout: You may apply up to 100% of any order total using your Wallet balance, either in full or partially. The remaining balance stays in your account.
• Non-transferable: Wallet Credits cannot be moved, gifted, or sent to any other account.
• Non-withdrawable: Credits cannot be converted to cash, PayPal payouts, bank transfers, or any real-world currency under any circumstances, except where explicitly required by applicable law.
• No expiry: Wallet Credits issued through refunds or promotional activities never expire and remain available indefinitely.
• Account termination: Credits associated with an account permanently terminated due to policy violations will be forfeited without compensation.

If you believe a Wallet Credit balance was incorrectly applied or deducted, contact support at boostbase.gg@gmail.com within 14 days of the transaction date.

BoostBase.gg operates a Cashback Program that rewards customers with a percentage of each completed order's total, automatically credited to their Wallet. The following terms govern how cashback interacts with refunds:

• Cashback credited, order refunded: If an order for which cashback was already credited is subsequently fully refunded, the cashback amount will be reversed and deducted from your Wallet. Your refund will reflect the net amount excluding the reversed cashback.
• Partial refunds: If only part of an order is refunded, cashback may be adjusted proportionally based on the refunded amount.
• Cashback is not refundable as cash: Cashback credits are non-withdrawable and cannot be converted to PayPal or any real-world currency. If reversed, they are simply removed from your Wallet balance.
• 25% usage limit per order: When using cashback at checkout, it may cover a maximum of 25% of any single order's total value. This limit applies regardless of your available cashback balance.
• Stacks with promo codes: Cashback and promotional discount codes can be applied to the same order simultaneously and do not cancel each other out.

Cashback rates are tiered based on lifetime spending: 5% ($0–$99) → 7% ($100–$299) → 12% ($300–$599) → 15% ($600+). For your current cashback rate and balance, visit the Cashback section in your Buyer Profile.

BoostBase.gg reserves the right to modify this Refund Policy at any time. Continued use of the Platform following any update constitutes acceptance of the revised provisions. The effective date at the top of this page reflects the most recent update.

Customers must provide accurate account information and maintain reasonable communication during service delivery. You are responsible for:

• Providing accurate, complete, and fully authorized account credentials before service begins
• Responding to support requests within a reasonable timeframe
• Maintaining account accessibility throughout the order period
• Notifying us promptly of any changes that may affect service delivery

Providing credentials belonging to another person, or credentials obtained without authorization, is strictly prohibited. BoostBase.gg shall not be responsible for any consequences arising from the use of unauthorized account credentials.

Failure to respond, provide required access, or comply with service requirements may result in delays, suspension of the order, or denial of refund eligibility. BoostBase.gg is not liable for delays or failures directly attributable to customer non-cooperation.