Refund Policy

General Principle

In case of conflict between this Refund Policy and our Terms of Service, the Terms of Service shall prevail

At BoostBase.gg, we strive to ensure satisfaction with every order. Because our Platform facilitates the immediate provisioning of digital gaming services, all sales are generally considered final except where required by applicable consumer protection laws or explicitly outlined under this policy. This Refund Policy is incorporated by reference into our Terms of Service and forms an integral part of the agreement between you and the Platform operator

If we are unable to complete your order as verified through system records and service tracking, a refund may be issued. Refund eligibility may be reduced or limited once service has started and measurable progress has been recorded

Eligibility Window

You may request a refund at any time before your order is completed, and for 3 days after it is delivered (the warranty period). Requests made after the warranty period has ended are generally ineligible for review, regardless of order status or progress. This limitation does not apply where BoostBase.gg has verified that an order could not be completed due to platform-side operational limitations

Completed Services

Once a service is marked as completed or delivered, it is deemed accepted by the user unless disputed within a reasonable timeframe via our support channels. Fully completed services are generally non-refundable, except where required by applicable consumer protection law

No refunds will be issued if you change your mind after a service has been successfully delivered, if you failed to comply with requirements, or if you materially violated our Terms of Service, including fraud, abuse, or chargeback misuse

Service Started

Refund eligibility may be reduced or limited once service has started and measurable progress has been recorded. A service is officially defined as "started" the moment a PRO Player has been assigned, scheduling preparations have begun, or account access credentials have been utilized

Service start is determined based on system logs, timestamps, and platform activity records. Time-stamped logs and backend records shall be the primary evidence in any dispute resolution process. System logs and progress records will serve as primary evidence in any chargeback or payment investigation

Partial Refunds

If a service has been partially completed and a refund is requested for the remaining unfulfilled portion, the customer may be eligible for a partial refund for the unfulfilled portion of the service. Partial refunds are calculated based on objective evaluation of completed work, time invested, and service records

The value of the completed portion will be deducted from the total refund amount. Where you choose to stop an order that a PRO is already working on, a cancellation fee of 1% to 15% of the uncompleted amount may also be deducted, where permitted by applicable law. No cancellation fee applies when no PRO has started the order, when the order is late, when a PRO stops responding or breaks our rules, or when we could not complete it. Refund determinations will be based primarily on system records, service logs, and order history documentation

Digital Consumption

All services on BoostBase.gg are digital, intangible services. By completing a purchase, you acknowledge that digital services are considered consumed once execution begins and cannot be reversed after service start

Because gaming support, coaching, and carry execution involve real-time contractor labor and virtual progress, they leave no tangible item to return. Services are considered consumed once execution begins, and completed upon fulfillment of the purchased service scope. We encourage users to contact support before initiating any payment dispute

Inability to Complete

If BoostBase.gg is unable to complete your order as verified through system records and service tracking, you will receive compensation corresponding to the unfulfilled portion of the service, or an offer for equivalent Wallet Credit

This guarantee applies only where failure to complete is verified through our internal tracking systems and is attributable to verified platform-side operational limitations, not user actions or third-party publisher enforcement

Delays & Force Majeure

Estimated completion times are non-binding approximations. Delays alone do not constitute grounds for a refund if the service remains in progress and reasonable efforts are being made to complete delivery

BoostBase.gg is not liable for delays caused by publisher game updates, server maintenance, patch disruptions, anti-cheat investigations, internet outages, or any force majeure event beyond our reasonable control

Account Restrictions & Penalties

BoostBase.gg facilitates connections with independent service providers and cannot govern third-party publisher behavior. We are not responsible for actions taken by third-party game publishers, including account suspensions, rollbacks, ranking penalties, or bans imposed on your gaming account. Such events do not qualify for refunds, except where directly caused by a verified platform-side operational failure on our part

All such risks are expressly assumed by the user as outlined in our Terms of Service

Refund Method & Currency

Approved refunds are returned to your BoostBase.gg Wallet or to your original payment method, whichever you choose when you request the refund. Wallet Credit refunds are credited within 1 business day of approval and are available immediately for future orders. This is the fastest way to receive your refund. Refunds to your original payment method take 5–7 business days after approval, depending on your provider

All amounts are in USD. BoostBase.gg is not responsible for foreign conversion variances or processing delays from international banking networks

How to Request a Refund

Refund requests must be submitted in good faith with accurate and complete information. Submitting false or misleading information to obtain a refund constitutes fraud and may result in permanent account suspension

To open a request, open the order in your account and press Need help, or visit boostbasegg.com/refund, choose the order and describe the issue with any screenshots. You can also reach our 24/7 Live Chat or email boostbase.gg@gmail.com. Every request receives a reference number you can track, and our team will review and respond within 24 hours

Chargebacks & Payment Disputes

By purchasing from BoostBase.gg, you acknowledge that you are purchasing digital, intangible services. You agree to first attempt resolution through our support team before initiating any payment dispute with your provider (e.g., PayPal)

Chargebacks will be reviewed using platform records and may be disputed with supporting evidence submitted to payment processors. Our team is available 24/7 to resolve any concerns directly

We will provide all relevant evidence — including system logs, assignment records, delivery confirmations, and terms acceptance documentation — to payment processors and dispute resolution platforms in response to any chargeback filing

Evidence Submission

In the event of a chargeback or payment dispute, BoostBase.gg reserves the right to submit comprehensive evidence to payment processors, including:

• Order history and delivery confirmations
• System logs, timestamps, and assignment records
• Customer communications and support chat logs
• Terms acceptance records and IP activity logs
• Server-side logs and third-party platform records where applicable
• Screenshot documentation and payment records

Abuse Prevention & Account Actions

Fraudulent, abusive, or bad-faith chargebacks may result in:

• Account suspension following review, which may become permanent for repeated or verified abuse
• Cancellation of active orders subject to applicable law and any refund rights outlined in this Refund Policy
• Forfeiture of associated Wallet Credits
• Submission of evidence to payment processors to dispute the chargeback
• Restriction from future platform access

💳 Wallet Balance — Full Terms

Wallet Credits are issued as platform-use credits only and do not constitute stored funds, deposits, or any form of regulated financial instrument. They are account-bound and carry no monetary value outside of BoostBase.gg

• How refunds reach your Wallet: Approved refunds are credited to your Wallet within 1 business day of approval
• Usage at checkout: You may apply up to 100% of any order total using your Wallet balance, either in full or partially. The remaining balance stays in your account
• Non-transferable: Wallet Credits cannot be moved, gifted, or sent to any other account
• Non-withdrawable: Credits cannot be converted to cash, PayPal payouts, bank transfers, or any real-world currency under any circumstances, except where explicitly required by applicable law
• No expiry: Wallet Credits issued through refunds or promotional activities never expire and remain available indefinitely
• Account termination: Credits associated with an account permanently terminated due to policy violations will be forfeited without compensation

If you believe a Wallet Credit balance was incorrectly applied or deducted, contact support at boostbase.gg@gmail.com within 14 days of the transaction date

💎 Cashback — Refund Interaction

BoostBase.gg operates a Cashback Program that rewards customers with a percentage of each completed order's total, automatically credited to their Wallet. The following terms govern how cashback interacts with refunds:

• Cashback credited, order refunded: If an order for which cashback was already credited is subsequently fully refunded, the cashback amount will be reversed and deducted from your Wallet. Your refund will reflect the net amount excluding the reversed cashback
• Partial refunds: If only part of an order is refunded, cashback may be adjusted proportionally based on the refunded amount
• Cashback is not refundable as cash: Cashback credits are non-withdrawable and cannot be converted to PayPal or any real-world currency. If reversed, they are simply removed from your Wallet balance
• 25% usage limit per order: When using cashback at checkout, it may cover a maximum of 25% of any single order's total value. This limit applies regardless of your available cashback balance
• Not combined with promo codes: Cashback cannot be spent on an order that uses a promotional discount code. That order still earns cashback on the amount you pay

Cashback rates are set by the value of each checkout, and cashback is earned on the part not paid with cashback: 5% ($0–$99) → 7% ($100–$299) → 12% ($300–$599) → 15% ($600+). For your current cashback rate and balance, visit the Cashback section in your Buyer Profile.

Policy Modifications

BoostBase.gg reserves the right to modify this Refund Policy at any time. Continued use of the Platform following any update constitutes acceptance of the revised provisions. The effective date at the top of this page reflects the most recent update

Customer Cooperation

Customers must provide accurate account information and maintain reasonable communication during service delivery. You are responsible for:

• Providing accurate, complete, and fully authorized account credentials before service begins
• Responding to support requests within a reasonable timeframe
• Maintaining account accessibility throughout the order period
• Notifying us promptly of any changes that may affect service delivery

Providing credentials belonging to another person, or credentials obtained without authorization, is strictly prohibited. BoostBase.gg shall not be responsible for any consequences arising from the use of unauthorized account credentials

Failure to respond, provide required access, or comply with service requirements may result in delays, suspension of the order, or denial of refund eligibility. BoostBase.gg is not liable for delays or failures directly attributable to customer non-cooperation

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