How BoostBase works
Every order goes through the same five steps, whichever game you play
- You order. Pick a service, choose your options and pay. The order shows up in your dashboard straight away
- A PRO takes it. A verified PRO picks up your order and the work starts. You get an email when it does
- The work. You follow along in your dashboard and talk to your PRO in the order chat
- Delivery. Your PRO marks the order delivered and uploads proof. You check it and press Mark as received
- Warranty. For 3 days after delivery, anything missing is put right or refunded
The statuses you will see
- Matching with PRO — waiting for a PRO to take your order
- In Process — your PRO is working on it
- Delivered check — your PRO has delivered and it's your turn to check
- Completed — done and confirmed
Games we support
Three games are live today. Wardogs, Valorant, World of Warcraft and GTA VI are on the way
- ARC Raiders — PC, PlayStation and Xbox, all at the same price. Piloted orders are played on PC
- Rust — PC, on official servers and most community and modded servers. Rust Console Edition isn't supported yet
- Modern Warfare 4 — Self-Play on PC, PlayStation or Xbox with crossplay. Piloted orders are played on PC, so the account needs Modern Warfare 4 on Steam or Battle.net
Looking for something that isn't in the store? See Ordering something that isn't listed
Self-Play and Piloted
Most services come two ways. Where both are offered, you choose at checkout
Self-Play, the default
You stay signed in on your own account and play. Your PRO joins you in game as a teammate, so your login is never shared. You need to be online at the times you agree with your PRO
Piloted
Your PRO signs in to your account and plays the order for you, so you don't need to be online. You share your login through the secure order form, never in chat, and your PRO connects through a VPN set to your region
Don't sign in during a Piloted order. Wait until your PRO marks it delivered, then change your password
More on this in Keeping your game account safe
Ordering without an account
You don't need to sign up first. Enter your email at checkout and pay. We create your account with that email and send you a link to set your password
Sign in with the same email afterwards to see every order, your Wallet and your cashback in one place
Ordering something that isn't listed
Open the chat at the bottom right and choose Custom order. Tell us the game and what you need, and support comes back with a price
Once you agree, you get a link to pay and the order runs like any other, with the same verified PROs, order chat and warranty
When does my order start?
Your order starts as soon as a PRO takes it. The status changes to In Process and you get an email
Most orders are taken within a few hours. How long the work itself takes depends on the service, and every service page shows its own estimate
Express and Super Express
Choose Express or Super Express at checkout to move your order to the front of the queue
Tracking your order
Open your dashboard from the menu under your profile picture. Every order shows its live status, its chat and the proof your PRO uploads
You also get an email when your order is confirmed, when a PRO starts it, when it's delivered and when it's completed
The statuses are explained in How BoostBase works
Talking to your PRO
Every order has its own chat with your PRO, on the order page in your dashboard. Use it to agree on times, ask questions and share anything the order needs
Keep everything in that chat. Your PRO will never ask you to move to Discord, another app or a private message, and keeping it on the order means support can step in if something goes wrong
Never paste a password in the chat. Piloted logins go through the secure order form only
Watching your PRO live
Add Stream at checkout and you can watch your PRO play your order live
Stream costs 20% of the order price. Forgot to add it? Ask support and they can add it to an order that's already running
Adding to an order that has started
Your PRO can send you a link for an extra in the order chat. Open it, check the price and pay as usual, and the extra goes to the same PRO
You can also tell support what you'd like to add, in the chat at the bottom right
Nothing is added or charged until you pay for it yourself
My PRO isn't replying
Give your PRO a little time, they may be in the middle of a match. Then send a message in the order chat
Still nothing? Message support in the chat at the bottom right. Support can move your order to another PRO. Everything already done stays yours and there's no fee
My order is taking longer than expected
Check the estimate on the service page and the status in your dashboard, then:
- Still Matching with PRO? Message support and they'll find out why no PRO has taken it yet
- In Process? Ask your PRO in the order chat how far along it is
- On a Piloted order? Don't sign in to check. Ask in the chat instead
Game updates, server downtime and wipes can pause an order. It picks up again as soon as the game is playable
If the delay was on our side, you can take a refund for anything still undelivered with no fee
Confirming your order is done
When your PRO delivers, the status changes to Delivered check and you get an email. Open the order, look at the proof your PRO uploaded and check it in game
If everything is there, press Mark as received. That completes the order. Support can also complete it after checking the proof
If something is missing, don't press it. Press Need help on the order instead, or see Something is missing or not as described
Tipping your PRO
Tips are never expected and never part of the price. If your PRO went past what you asked for, you can send one after the order is completed
Tips go through our tipping page and are tied to the order, so they reach the PRO who did it. Your PRO may mention that a tip is welcome once the order is done, but must never ask before or during it
Payment methods
You can pay with:
- PayPal
- Debit or credit card, processed by PayPal
- Crypto, including Bitcoin, Ethereum, USDT and USDC
- Your BoostBase Wallet, for up to 100% of an order
- Cashback, for up to 25% of an order
You can mix them, for example part Wallet and the rest by card
Card details go to PayPal, not to us. We never see or store your full card number
I paid but my order isn't showing
Don't pay again. A payment can take a few minutes to confirm
Refresh your dashboard after a few minutes. If PayPal took the money, the order is created, and we check every payment that doesn't come straight back
Still nothing? Message support in the chat with the email you used and your PayPal transaction ID, and we'll find it
Promo codes
Enter your code in the Promo code field at checkout. The discount shows before you pay
- A promo code and cashback can't be used on the same order
- The order still earns cashback on what you pay
Your invoice
Your invoice arrives by email right after you pay, titled Your BoostBase invoice. It lists every service in the checkout, any discount, Wallet or cashback used, and the total charged
Need it again? Open the order in your dashboard and press Download invoice. It opens the same invoice, ready to print or save as a PDF
Prices and currency
All prices are in US dollars. The price at checkout is the price you pay, with no service or processing fee on top. PayPal or your bank may convert it to your own currency at their rate
The price is locked when you pay. If a service's price changes later, your order keeps the price you paid
Cancelling an order
Before a PRO takes it, you get everything back with no fee
After it has started, you pay only for what your PRO has already done. If you choose to stop the order while a PRO is working on it, a cancellation fee of 1–15% of the unfinished amount may apply. There's no fee when the problem was on our side, like a late delivery or a PRO who stopped replying
To cancel, message support or use the Refunds page
Refunds to your Wallet
Support reviews every refund request, usually within 24 hours. Once it's approved, a refund to your BoostBase Wallet lands within 1 business day. It's the fastest way to get your money back
Wallet money never expires and can pay for up to 100% of any order
Request a refund from the Refunds page
Refunds to your payment method
Prefer the money back where you paid? Choose your payment method when you request the refund. Once it's approved it takes 5–7 business days, depending on PayPal and your bank
Cashback you spent on the order goes back to your Cashback balance, not to your card
Full details are in the Refund Policy
Something is missing or not as described
Report it within the 3-day warranty, which starts when your order is delivered. Open the order and press Need help, or use the Refunds page
It helps to include:
- What you ordered
- What arrived
- Screenshots, if you have them
Support checks what was delivered against your order. Your PRO delivers the rest, or you're refunded for what's missing
Payment disputes and chargebacks
Talk to us first. A payment dispute can take weeks to settle, while support answers within 24 hours and Wallet refunds land within 1 business day
Our terms ask you to contact support before opening a dispute with PayPal or your bank. If a dispute is opened on an order that was delivered, we send the order records to the payment provider
Disputes made in bad faith can lead to the account being suspended and its Wallet balance forfeited. See Chargebacks & Payment Disputes in the Refund Policy
How cashback works
Every completed order earns cashback, based on the value of that checkout:
- 5% on checkouts from $0 to $99
- 7% on checkouts from $100 to $299
- 12% on checkouts from $300 to $599
- 15% on checkouts of $600 and above
Cashback is earned on what you pay by card, PayPal or Wallet, not on the part paid with cashback
You can use it for up to 25% of any order. It never expires and can't be withdrawn. If an order is refunded, the cashback it earned is taken back in proportion
See the Rewards Program for more
Your Wallet
Your Wallet holds refunds and any credit support adds to your account
Use it for up to 100% of any order, on its own or with another payment method. It never expires
Wallet money can't be withdrawn or moved to another account. You'll find it in your dashboard
Keeping your game account safe
Before your order
- Make sure the email and phone number on your game account are yours and up to date
- Choose Self-Play if you'd rather never share your login
During a Piloted order
- Share your login only through the secure order form, never in chat or by email
- Don't sign in while your PRO is playing. It can disconnect them, delay your order and flag your account for logins from two places at once
- Don't change your account settings until the order is delivered
After your order
- Change your password as soon as a Piloted order is delivered
- Check that everything on your account looks right
We never ask for your password in chat. Not support and not your PRO. If anyone does, tell support straight away
Account bans: the honest picture
Account safety is the first thing most people ask about, so here is the straight version
The risk is real
Paying real money for a service outside a game's own store goes against most publishers' terms of service, whoever provides it. That means a ban is always possible, with us or with anyone else. A site that promises zero risk isn't being straight with you
Two kinds of ban
- Temporary ban. The account is locked for a set time and comes back when it ends. Publishers often use it as a first step
- Permanent ban. The account is closed for good. Publishers usually keep it for repeated or serious breaches
What we do to keep the risk low
- Self-Play is the default. You stay signed in on your own account and your PRO plays alongside you, so your login is never shared
- Real players only. No cheats, bots, scripts or macros, ever
- A VPN set to your region whenever a PRO signs in to your account on a Piloted order
- A new password afterwards. Change it as soon as a Piloted order is done
Don't sign in during a Piloted order. Signing in while your PRO is playing can disconnect them, delay your order and flag your account for logins from two places at once
If a ban happens
Message support right away in the chat at the bottom right. A ban issued by a game publisher isn't refunded, unless it was caused by a failure on our side that we have confirmed. The full wording is in our Refund Policy and Customer Terms
For a wider look at where boosting stands with publishers, read Is Boosting Against ToS?
Signing in and resetting your password
Sign in from the top right of any page with Google, Discord, or your email and password
Forgot your password? Choose Forgot password in the sign-in window and we email you a link to set a new one. Each link works once, so use the newest email if you asked more than once
Bought without an account? Use the set-password link from the email you got after checkout
Changing your email
Your email can't be changed from your dashboard yet. Message support in the chat while signed in, tell them the new address, and they'll update it once they've confirmed it's you
Deleting your account and data
Ask support in the chat, or email boostbase.gg@gmail.com from the address on your account. We remove your personal data within 30 days, except records the law requires us to keep
Finish or cancel any open orders first. Wallet and cashback balances are lost when the account is deleted
Details are in the Privacy Policy
Contacting support
- Live chat — bottom right of every page, any time of day
- Discord — join our server
- Email — boostbase.gg@gmail.com
For an order, write from the account that placed it and include the order number
Becoming a PRO
PROs are experienced players who take orders on BoostBase and get paid for each one. You need to be 18 or older
Read Become a PRO to see how it works and apply. Every application is reviewed before you can take orders, and the rules are in the Terms of Service for PROs